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Day Shift Supervisor/ Lead Dispatcher

Join the Mike’s Mobile Wrenches Team

Your future starts here.  We are looking for motivated, hard working people to be part of a Family owned business that you can be a part of for years to come.

Day Shift Supervisor/ Lead Dispatcher

Competitive pay rates and wages (plus opportunity for bonuses of 1% – 10%)

Job Type: Full-time

Expected hours: 48 per week

Benefits:

    • 401(k)*
    • 401(k) matching*
    • Dental insurance
    • Employee discount
    • Short Time Disability
    • Health insurance
    • Life insurance
    • Paid time off

*Eligible for 401(k) after 180 days of service.

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Job Summary

Distribute and supervise breakdown work to Technicians based on technician’s skills, the urgency of a problem, aging of the problem, geography/distance of the customer, nature of the work, and other cost factors (e.g. gas, mileage, and parts). Owns calls received from beginning to end. Follows company policies, procedures, and practices related to dispatch.

Essential Duties & Responsibilities

  • Prioritize calls (incoming and backlog).
  • Assign and dispatch technicians to mechanical breakdowns.
  • Work with techs and Managers to address open breakdowns.
  • Close all open breakdowns and send bill to customers when breakdown completed.
  • Pull the work in progress report daily to make sure all breakdowns are closed and have all information (parts, labor, service call and fees) to be able to bill out the job to the customer.
  • Respond to technicians and customers inquiries.
  • Sort and file technicians paperwork and receipts. File system is weekly. 52 weeks.
  • Upload ALL paperwork daily or weekly to the database (Dropbox)
  • Payroll and audit of technician hours and paperwork.
  • Consolidation of technicians accounts (gas credit cards and parts credit cards).
  • Create and distribute required reporting (daily report, worksheet report, etc).
  • Enter estimates, service orders to the Fullbay system.
  • Collect from the job if applicable (comdatda, EFS check, credit card, T-check)
  • Maintain proactive communication with customers regarding missed SLAs.
  • On a daily basis, review all incomplete breakdown request.
  • Maintain entry and verify nightly or daily “on-call” crew.
  • Work with technicians and Managers to ensure preventative maintenance is completed on schedule for company work trucks and also for our customers trucks and trailers.
  • Understand the geography of the market and understand the technicians.

Essential Knowledge, Skills, Abilities & Competencies

  • Strong leadership and communication skills.
  • Strong sense of urgency.
  • Great computer (Excel/Outlook) skills.
  • Ability to handle multiple tasks concurrently.
  • Stay calm under pressure.
  • Able to actively listen and demonstrate empathy.
  • Highly organized and strong attention to detail.
  • Excellent verbal and written communication skills.
  • “Can do” attitude and demonstrated commitment to getting the job done.

Working Conditions

It is a full-time position working from the company office in Norcross GA. Opportunity for growth based on employee performance and accuracy on tasks.

4 days 12 hours shift. 48 Hours per week. 1 weekend. 3 days off. 7 AM – 7 PM for day shift and 7 PM – 7 AM for night shift.

Schedule:

  • 12-hour shift
  • Every weekend
  • Holidays
  • Night/Day shift (Depending what shift you were hire for)

Education:

  • Bachelor’s (Preferred)
  • Experience:
  • Dispatching: 5 years (Preferred)
  • Customer Service: 6 years (Preferred)
  • Logistics or dispatch: 6 years (Preferred)
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