Assistant Operations Manager
Join the Mike’s Mobile Wrenches Team
Your future starts here. We are looking for motivated, hard working people to be part of a Family owned business that you can be a part of for years to come.
Assistant Operations Manager
Competitive pay rates and wages (plus opportunity for bonuses of 1% – 10%)
Expected hours: Day shift/ Some weeknights and weekends and On-call
Benefits:
-
- 401(k)*
- 401(k) matching*
- Dental insurance
- Employee discount
- Short Time Disability
- Health insurance
- Life insurance
- Paid time off
*Eligible for 401(k) after 180 days of service.
Job Summary
The main purpose of the Assistant Operations Manager is to fill in for the operations manager when needed and is responsible for maintaining business operations in the absence of the operations manager. The Assistant operations manager oversees daily activities, such as staffing, scheduling, and customer relations. They will also be tasked with data entry/invoicing as well as track and report on budget, costs, and income. The AOM will be instrumental in dispatching/scheduling of technicians and communicating effectively with current and new customers via telephone and email on a daily basis.
Major Duties and Responsibilities
- Develop a partnership with all our clients.
- Manage, dispatch and schedule repairs for owner operators, fleets maintenance on yards and roadside breakdowns.
- Be on call once or twice a week and work every other weekend on call.
- Understand P&Ls and budgets.
- Understand and support billing and claims processes.
- Data Entry and processing of tickets
- Other duties as assigned.
Other Requirements:
BA in Business/Supply Chain Management preferred and/or relevant work experienced.
Preferably minimum of three years of Fleets Operations Management experience or heavy-duty transportation industry experience.
Must have excellent written and verbal communication skills.
Must be able to interact effectively within all levels of the Customers and technicians in the company.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge, Skills, Abilities and Competencies
Character Driven: Character resonates with people and impels then to trust and follow recommended solutions.
Customer Service: Acts and thinks with the customer’s needs in mind.
Demonstrated working knowledge on Microsoft Office or Google Business tools (World, Excel, PowerPoint, Google Sheets, Gmail, Dropbox, Outlook, etc)
Business Communication: Writes, speaks, and presents clearly and professionally across a variety of communication settings and adjusts communications style to the audience.
Adaptability: Adapts to and embraces change with composure, resilience, and perseverance in the face of constraints, high pressure, and adverse situations. Ability to adapt in a dynamic and always changing environment.
Time Management: Multitasking and prioritization skills with the ability to re-prioritize work as needed.
Delivers Results: Ability to anticipate issues/negative outcomes and work to resolve proactively.
Demonstrates a clear bias for action and a sense of urgency on priorities.
Persistence: Driven by resolution gained by consistent follow up.
Demonstrates the ability to build relationships with individuals holding various titles and roles.
Team Mindset: Eager to collaborate with others in developing a solution and the first to volunteer support when help is needed.
Other Details
Preferred Education Bachelor’s Degree in business Administration, Accounting or Economics