Join the Mike’s Mobile Wrenches Team

Qualifications

• Associate degree or bachelor’s degree in Finance, accounting.
• 5 years of customer service, 1st party collections, and/or finance experience.
• You enjoy working alone, completing detailed projects, as well as working on a team to complete larger projects.
• Highly proficient computer skills needed with Windows, MS Word, Excel, PowerPoint and Outlook Required.
• Exceptional verbal and written communication skills.
• Ability to maintain performance in high pressure situations.
• Ability to perform diverse clerical functions as well as basic accounting procedures.
• The employee must occasionally lift and/or move up to 25 pounds.
• Strong interpersonal skills exercising discretion and diplomacy in working with others including all levels of management.

Responsibilities

• The AR Collections Specialist is responsible for providing high quality customer service while collecting payment on delinquent accounts.
• Effectively makes outbound calls to collect payment on delinquent accounts while maintaining a high level of customer service.
• Manages collection efforts on assigned Account Receivable Report which may include, early or late stage delinquency accounts (30-180 days past due accounts)
• Send accounts out for Debt Recovery Collections or Charge off after 200 DPD with approval of CFO (Susan)
• Fields outbound and inbound customer service requests such as deferments, amendments, due date changes, payment extensions, repair requests, etc.
• Uses multiple methods of communication, such as email, telephone calls, mailing; to follow up with customers regarding their account.
• This AR Collections Specialist will work with FullBay, Card pointe and QuickBooks to ensure proper processing and recording of financial transactions via the accountabilities below.
• Contact individuals with delinquent accounts and ensure customers accept payments or refunds
• Respond to all customers and employee inquiries regarding invoices, expenses, and check requests
• Process and oversee expense reimbursement and reporting (Aging Report, Payment report, card Pointe closed batch Reports, etc.)
• Responsible for generating all applicable reporting (Aging Report, Payment report, closed batch, etc.) and reviewing for accuracy prior to communicating information to managers and owners.
• Assist with monthly closings and bank statement reconciliations.

Data Entry

• Returning customers phone calls
• Perform other duties as assigned