Join the Mike’s Mobile Wrenches Team

Job Summary

• Service Manager will pick up incoming calls and coordinate the activities for shop repairs, Fleet Maintenance (PM, DOT, FHWA) and Roadside assistance breakdowns.
• Will assign and dispatch jobs to fleet technicians base on the location and repairs requested.
• They provide estimate and submit them for repairs to the yard managers or breakdown dispatchers to get approval for the repairs and make sure techs complete the jobs.
• They request Purchase orders (po) Reference number or work orders for job approvals and parts purchased approvals from our main fleets like PLM, CALARK, TYSON, AMAZON, ETC.
• Follow up customers to advice status of repairs. Also, to obtain feedback and ensure they are satisfied with received service
• Schedule Preventive maintenance on truck, trailer and DOT/ FHWA. Turn in the forms to customer POC for their records.
• Close out jobs on the billing system as need it
• Their job description entails supervising office personnel and technicians with the assistance of shop master tech and owner to ensure their services meet the standards of quality set by a company to achieve customer satisfaction.
• Service Manager works with owner and Operations Manager to oversee the recruiting, orienting, and training of Fleet technicians to ensure a capable repairs unit.
• As part of the role, service manager must reach out to customers to make sure their fleet yard maintenance and breakdown needs are meet.
• Oversee the inspection of customer vehicles with shop master tech and company vehicles before and after repairs in order identify faulty components and ensure complete fixing.
• Also contact clients to notify them of finished repairs, date of next scheduled service and other relevant automotive information (Team effort with Operations Manager).
• They supervise the operations of mechanics with the help of the operations manager to ensure timely and quality repairs that meet the requirements of customers.
• Planning and developing short and long-term goals and objectives annually and submitting time projections to company owner for approval (team effort with all managers).
• Analyzing accounting and financial data.
• They also comply with health/safety regulations and procedures, ensuring appropriate disposal of environmental wastes such as used vehicle oils.
• Service Manager present reports and updates to the general manager and owner on work activities (A/R Report, Invoices Report, payment report, etc.
• Maintain accurate record of all accounts and relevant financial information
• Monitor inventory at the shop and mobile fleet trucks inventory for technicians to regulate and ensure availability of required tractor and trailer parts
• Oversee the procurement of tractor and trailer parts, tractor equipment and various other items required in the service department
• Listen to client complaints and assist in addressing their issues and resolving challenges
• They conduct repair price negotiations with clients to arrive at a favorable bargain with owner or GM approval. They also maintain record of all tractor and trailer repairs, maintenance, and their associated fees.
• Be self-motivated and attend company events or webinars from Fullbay to learn more about the industry. Also, study relevant publications to stay up to date with developments in the tractor and trailer service industry.
• The supervisor service job requires a bachelor’s degree in business administration, automotive service management, or a related experience or discipline to get into.

Requirements- Skills, Abilities, and Knowledge:

Education and Training: To become an automotive service supervisor, you require a bachelor’s degree in business administration, or automotive service management, or in a related discipline. Prior experience in the field of auto sales and servicing is preferred for the job position

• Communication Skill: Service Manager can effectively interact with clients to identify their requirements and facilitate processes to meet customers’ needs
• Technical Skill: Service Manager is well versed in conducting vehicle inspections to identify faults and initiate repairs
• Leadership Skill: Service Manager can coordinate and direct the activities of tractor and trailer repairs unit to ensure efficient work operations.