Operations Manager
Join the Mike’s Mobile Wrenches Team
Your future starts here. We are looking for motivated, hard working people to be part of a Family owned business that you can be a part of for years to come.
Operations Manager
Competitive pay rates and wages (plus opportunity for bonuses of 1% – 10%)
Expected hours: Day shift/ Some weeknights and weekends and On-call
Benefits:
-
- 401(k)*
- 401(k) matching*
- Dental insurance
- Employee discount
- Short Time Disability
- Health insurance
- Life insurance
- Paid time off
*Eligible for 401(k) after 180 days of service.
Responsibilities:
- Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
- Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions on customer yards and on the road breakdowns
Plan and review compensation actions; enforcing policies and procedures for technicians - Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
- Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping
- Analyze process workflow, employee and space requirements and equipment layout; implement changes
- Planning and developing short and long-term goals and objectives annually and submitting time projections to company owner for approval.
- Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations
- Accomplish operations and organization mission by completing related results as needed
- Meet or exceed operations labor budget expectations
- Manage staff levels, wages, hours, contract labor to revenues
- Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
- Manage relationships with key operations vendors
- Track vendor pricing, rebates, and service levels
- Review and approve all operational invoices and ensure they are submitted for payment
- Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. This includes any issues on-site at client facilities.
- Work closely with Owners and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
- Communicate all operating policies and/or issues at department meetings
- Work closely with the service manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses
- Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA and other governmental regulations
Operations Manager top Skills & Proficiencies
- Leadership
- Conflict Management
- Business Negotiation
- Organization
- Decision-Making
- People Management
- Data Entry Skills
- Data Processing Skills
- Dependable
- Reporting Skills
- Deadline-Oriented
- Budget Development
- Critical Thinking and Problem-Solving Skills
- Planning and Organizing
- Delegation
- Team Work
- Negotiation
- Adaptability
- Stress Tolerance
Education
Bachelor’s (Preferred)
Experience
Business Strategy & Management Occupations: 10 years (Preferred)